and solutions to common problems.
 What password is needed?
The password you chose after returning from PayPal. It won't be the same
as your PayPal password (unless you chose the same one for PayPal and
Bike-Exchange - which we don't recommend you do). We don't share any
information with PayPal - so passwords are not cross-compatible. Please
see  below.
 I used to have a Username and Login - will this still
Your old Username is no longer valid. All members' details have been
updated so that the email address used when paying by PayPal, original
password (given by Bike-Exchange) is used for lookups.
For example, if you paid back in 2004 with an email address email@example.com
and we gave you a username: Temp and a password: pass
You now use your email address firstname.lastname@example.org
and the same password: pass to use the new system.
 I Just paid using PayPal - and my password doesn't
Please send us a mail here
with your chosen password and we'll add you to our system. This is usually
an automatic process, but occasionally a user doesn't return back to us
from PayPal and consequently won't get the chance to add their details.
 I know my password - but it's just not working.
Please use the password reminder form here.
It may be that you typed it differently to how you remember. The system
will email you your password if we have your email address on record.
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